TERMS & CONDITIONS
Welcome to Amed Driver (ameddriver.com). By accessing our website and utilizing our transport booking services, you agree to comply with and be bound by the following transparent terms and conditions.
🤝 Fair Practice Deal: We believe in honest, direct, and flexible local transport. No hidden fees, no tricky deposits, just professional service.
1. Transparent Fixed Prices
All transfer prices generated by our private ride calculator or agreed upon via email or WhatsApp are strictly fixed prices. The price quotes always include:
- Private well-conditioned air-conditioned MPV car charter
- Professional English-speaking native local driver
- Fuel costs (petrol) and all standard road parking fees
Any applicable night airport pickup surcharge is disclosed and included in the total price confirmed before booking. Further charges only apply to additional services you agree to, such as sightseeing detours.
Online Booking Requests
The online form prepares a message in your WhatsApp or email application. Please send that message in the selected application to contact us. Completing the form or opening a draft does not submit a request to a website database and does not confirm a booking. We confirm availability and the final price by reply. All pickup dates and times use Bali time (WITA, UTC+8).
2. Payment Terms (Pay on Arrival)
To ensure 100% peace of mind and digital security, we do not request any upfront payment or credit card deposit online. Full service payment is made directly and safely in person to your driver upon reaching your destination hotel or final drop-off location. Payments are settled in Indonesian Rupiah (IDR) cash.
3. Flexible & Free Cancellation
Travel plans change, and cancelling costs you nothing. Because we take no deposit and no card details, there is no payment to withhold and no penalty to charge.
Cancellation is free when you notify us by email or WhatsApp at least 12 hours before your scheduled pickup time. For an airport transfer, that is at least 12 hours before your flight is due to land. Within that notice period we can offer the driver another trip, which is why we ask for it.
If your plans change inside the 12 hours, or nobody is at the pickup point at the agreed time, please still message us: a driver has usually already set off for you. Changing the date or time of a booking follows the same rule as cancelling, and is equally free.
4. Airport Pickup Protocols
Night airport pickup: Bali Airport → Amed only: pickups scheduled after 22:00 and before 06:00 WITA (UTC+8) have an extra IDR 150,000 per car for Avanza and Innova Reborn. Night totals: Avanza IDR 850,000; Innova Reborn IDR 1,050,000. The pickup time agreed at booking determines the surcharge; flight delays do not change a confirmed price. This surcharge does not apply to Amed → Bali Airport.
For airport transfer pickups at Denpasar International Airport (DPS), your designated driver will monitor your flight status in real time. Our team member will be waiting holding a distinct nameboard displaying your name at the official arrival terminal paging zone. Standard airport gate parking fees are already covered in your quote.
5. Passenger Responsibility
Passengers are kindly required to declare any oversized items such as surfboard bags, massive hard-case luggage, or extensive scuba diving gear sets prior to departure via WhatsApp. This ensures our community allocates a vehicle with adequate trunk spacing for your absolute comfort.
Contact & Support
If you have any questions, emergency schedule changes, or custom routing requests, please message our native coordinator team directly:
- Official Email: admin@ameddriver.com
- WhatsApp Hot Line: +62 813-3775-2480